Buyer-initiated returns, enforced by your return policy — approved by your team, picked up by your couriers, restocked the same day.
Firaasa's Return Merchandise Authorization (RMA) is built for Pakistani ecommerce — managing customer returns after delivery, end to end. Buyers request returns through a branded portal — the system checks each request against your return policy (say, free returns within 15 days) before it's even filed. Your team approves each case with photos and chat history in front of them, books the reverse pickup through your last-mile couriers, and returned items are received, QC'd and restocked the same day. Returns stop being a customer-service fire and become a controlled, measurable pipeline.
Most Pakistani brands run returns on WhatsApp threads and Excel. Firaasa runs them as a pipeline:
Customers self-serve through a branded RMA portal — reasons, photos, videos attached to each case. Chat-based case threads keep disputes documented, so your CS team resolves instead of transcribes — a mini-CRM for returns.
Set your return policy — say, free returns within 15 days — and Firaasa enforces it. The system validates days-since-delivery automatically: within the window, buyers see the self-serve return option; outside it, the request never gets filed. Your team keeps the final say on every case.
Once approved, the pickup is booked through your last-mile courier, collected from the customer, and received against its case at your warehouse or store — QC'd, with sellable stock back on the shelf the same day.
The faster a delivered item is returned, QC'd and restocked, the sooner it sells again — Firaasa is built for same-day turnaround.
Photos, videos and chat threads attached to every case settle disputes in minutes — not week-long arguments.
Fast, transparent returns keep customers buying. Slow ones create chargebacks and lost lifetime value.
QC-checked returns go back to sellable stock — through the warehouse or straight into stores via BORIS.
RMA works best when the whole order lifecycle runs on one platform:
For post-delivery customer returns in Pakistan, Firaasa's RMA (Return Merchandise Authorization) is hard to beat — a buyer-facing return portal, return-policy enforcement, team-approved reverse pickups through your last-mile couriers, same-day receiving, QC and restock, and BORIS in-store returns.
Once your team approves a return case, they book the reverse pickup through your integrated last-mile couriers in the same flow — the courier collects from the customer and delivers back to your warehouse or store, with tracking visible to both your team and the buyer.
Yes — the RMA portal supports full media attachments per case, plus chat-based case threads, so disputes are resolved with evidence instead of arguments.
It's received against its return case, quality-checked (sellable vs unsellable), and restocked immediately — back on sale the same day.
Yes — with the omnichannel module, customers return online orders at any store. Stock is QC-checked and restocked locally as sellable inventory, with no back-haul to the warehouse.
30-minute personalized walkthrough with our team. No commitment required.
Book a Demo →